Privacy Policy

MeriCal, LLC (the “Company” or “we”) has developed this privacy policy out of respect for the privacy of our customers, visitors to our website, and job applicants. This policy describes the personal information we collect, use, and disclose about individual consumers, applicants, and contractors who visit or interact with this website, visit any of our offices, facilities or locations, purchase or inquire about any of our products or services, contract with us to provide services, apply for a position of employment, or otherwise interact or do business with us.

Whenever you visit our website, we will collect some information from you automatically simply by you visiting and navigating through this site, and some voluntarily when you submit information using a form on the website, request information, or use any of the other interactive portions of our website. Through this website, we will collect information that can identify you and/or your activity.

Additionally, whenever you communicate, interact or do business with us, whether online or at any of our physical locations or facilities, or whether you are contracted to perform services for us or apply for a position of employment, we will be collecting personal information from you or about you in the course of our interaction or dealings with you.

This policy does not apply to our current and former employees and their family members, dependents, and beneficiaries; if you are a California resident who is a current or former employee of the Company or a family member, dependent, or beneficiary of any of our current or former employees, you may request access to our Employee Privacy Policy by sending an email to hr@merical.com.

Collection of Personal Information and Sensitive Personal Information
Based on your specific transactions and interactions with us or our website, we will or may collect, and we have in the last 12 months collected, the following categories of personal information about you. For each category of information, the categories of third parties and service providers to whom we have disclosed the information in the last 12 months are detailed in the chart below. The examples provided for each category are not intended to be an exhaustive list or an indication of all specific pieces of information we collect from or about you in each category, but rather the examples are to provide you a meaningful understanding of the types of information that may be collected within each category.

CategoryPersonal Identifiers
Examples
Name, alias, social security number, date of birth, driver’s license or state identification card number, passport number.

Disclosed To in Last 12 Months
  • Financial institutions
  • Lead providers
  • Government agencies
  • Promotional or other fulfilment vendors
  • Marketing support vendors and vendors that support managing or hosting the website
  • Transaction support vendors (e.g., check guaranty, payment processors)Consumer reporting agencies or credit reporting agencies
  • Talent acquisition management systems, and other vendors providing services for purposes of our human resources information system (HRIS) and management of job applicant data and recruiting process
  • IT, cybersecurity, and privacy vendors and consultantsCorporate customers (meaning an entity, as opposed to a natural person, that purchases any of our products or services)
  • Companies related to MeriCal (e.g., parent companies and subsidiaries)
Retention PeriodDuration of our relationship with you plus 4 years.
If you are a job applicant and are hired by the Company or a Board member, then name will be retained permanently, and the rest will be retained for duration of employment plus 6 years or duration of Board membership plus 7 years. If you are job applicant and not hired, this data will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.
CategoryContact Information
ExamplesHome, postal or mailing address, email address, home phone number, cell phone number.

Disclosed To in Last 12 Months
  • Financial institutions
  • Lead providers
  • Government agencies
  • Promotional or other fulfilment vendors
  • Marketing support vendors and vendors that support managing or hosting the website
  • Transaction support vendors (e.g., check guaranty, payment processors)Consumer reporting agencies or credit reporting agencies
  • Talent acquisition management systems, and other vendors providing services for purposes of our human resources information system (HRIS) and management of job applicant data and recruiting process
  • IT, cybersecurity, and privacy vendors and consultantsCorporate customers (meaning an entity, as opposed to a natural person, that purchases any of our products or services)
  • Companies related to MeriCal (e.g., parent companies and subsidiaries)
Retention PeriodDuration of our relationship with you plus 4 years.
If you are a job applicant and are hired by the Company or a Board member, then name will be retained permanently, and the rest will be retained for duration of employment plus 6 years or duration of Board membership plus 7 years. If you are job applicant and not hired, this data will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.
CategoryAccount Information
ExamplesUsername and password for Company accounts and systems, and any required security or access code, password, or credentials allowing access to your Company accounts.

Disclosed To in Last 12 Months
IT, cybersecurity, and privacy vendors and consultants
Retention PeriodUsername: Permanent; Password or security code: while in use.
CategoryProtected Classifications
ExamplesRace, ethnicity, national origin, sex, gender, sexual orientation, gender identity, religious or philosophical beliefs, age, disability, medical or mental condition, military status, familial status.

Disclosed To in Last 12 Months
  • Financial institutionsGovernment agenciesTalent acquisition management systems, and other vendors providing services for purposes of our human resources information system (HRIS) and management of job applicant data and recruiting processCompanies related to MeriCal (e.g., parent companies and subsidiaries)
Retention PeriodDuration of our relationship with you plus 4 years.
This data is not collected from or about job applicants (unless required by law or government contract).
CategoryInternet Network and Computer Activity
ExamplesDate and time of your visit to this website; webpages visited; links clicked on the website; browser ID; browser type; device ID; operating system; form information downloaded; domain name from which our site was accessed; search history; and cookies; internet or other electronic network activity information related to usage of Company networks, servers, intranet, or shared drives, as well as Company-owned computers and electronic devices, including system and file access logs, security clearance level, browsing history, search history, and usage history.

Disclosed To in Last 12 Months
  • Marketing support vendors and vendors that support managing or hosting the websiteIT, cybersecurity, and privacy vendors and consultantsCompanies related to MeriCal (e.g., parent companies and subsidiaries)
Retention Period3 years
CategoryGeolocation Data
ExamplesIP address and/or GPS location, latitude & longitude.

Disclosed To in Last 12 Months
  • IT, cybersecurity, and privacy vendors and consultantsCompanies related to MeriCal (e.g., parent companies and subsidiaries)
Retention Period3 years
CategoryMobile Device Data
ExamplesInformation collected when you navigate, access or use any of our websites via mobile device, including device type, software type; data identifying your device if you access our business networks and systems, including cell phone make, model, and serial number, cell phone number, and cell phone provider.

Disclosed To in Last 12 Months
  • Lead providersPromotional or other fulfilment vendorsMarketing support vendors and vendors that support managing or hosting the websiteCompanies related to MeriCal (e.g., parent companies and subsidiaries)
Retention Period3 years
CategoryVisual, Audio or Video Recordings
ExamplesYour image when recorded or captured in surveillance camera footage or pictures of you taken on our premises or at our events or that you share with us; and virtual meetings as disclosed to you at the time of the call.

Disclosed To in Last 12 Months
  • IT, cybersecurity, and privacy vendors and consultantsCompanies related to MeriCal (e.g., parent companies and subsidiaries)
Retention PeriodSurveillance video – 90 days.
The rest of this category is retained for the duration of our relationship with you plus 4 years. If you are a board member, the rest of the category will be retained for board membership term plus 7 years.
CategoryPre-Hire Information
ExamplesInformation gathered on job applicants as part of background screening and reference checks, pre-hire drug test results, information recorded in job interview notes by persons conducting job interviews for the Company, information contained in candidate evaluation records and assessments, information in work product samples you provided, and voluntary disclosures by
you.

Disclosed To in Last 12 Months
  • Talent acquisition management systems, and other vendors providing services for purposes of our human resources information system (HRIS) and management of job applicant data and recruiting processIT, cybersecurity, and privacy vendors and consultantsCompanies related to MeriCal (e.g., parent companies and subsidiaries)
Retention PeriodIf hired, this data will be retained for duration of employment plus 6 years. If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.
CategoryPre-Board Membership Information
ExamplesInformation you provided in your application for board membership, information gathered as part of board member election, evaluation and reference checks and other assessments of your qualifications to be a board member of the Company, and voluntary disclosures you provided to the Company.
Disclosed To in Last 12 MonthsCompanies related to MeriCal (e.g., parent companies and subsidiaries)
Retention PeriodBoard membership term plus 7 years.
CategoryEmployment History / Professional History
ExamplesInformation regarding prior job experience, prior experience on other boards of directors, positions held, professional affiliations, and when permitted by applicable law your salary history or expectations.
Disclosed To in Last 12 Months– Government agencies
– Talent acquisition management systems, and other vendors providing services for purposes of our human resources information system (HRIS) and management of job applicant data and recruiting process
– IT, cybersecurity, and privacy vendors and consultants
– Companies related to MeriCal (e.g., parent companies and subsidiaries)
Retention PeriodDuration of our relationship with you plus 4 years.
Job Applicants: If hired, this data will be retained for the duration of employment plus 6 years. If not hired, it will be retained for 4 years from when the position is filled or the date we receive your information, whichever is longer.
Board Members: Board membership term plus 7 years.
CategoryEducation Information
ExamplesInformation contained in job applicants’ resumes regarding educational history and information in transcripts or records of degrees, vocational certifications obtained.
Disclosed To in Last 12 Months– Government agencies
– Talent acquisition management systems, and other vendors providing services for purposes of our human resources information system (HRIS) and management of job applicant data and recruiting process
– IT, cybersecurity, and privacy vendors and consultants
– Companies related to MeriCal (e.g., parent companies and subsidiaries)
Retention PeriodIf hired, this data will be retained for duration of employment plus 6 years. If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.
CategoryProfessional Related Information
ExamplesInformation contained safety records, licensing and certification records, and performance records, and information related to services provided by independent contractors, including in statements of work.
For Board Members, information contained in such Company records as tax forms (if any are provided related to your service on the board), board books/agenda, board attendance and participation records, and board minutes, as well as information related to duties or services provided by board members.
Disclosed To in Last 12 Months– Financial institutions
– Government agencies
– Talent acquisition management systems, and other vendors providing services for purposes of our human resources information system (HRIS) and management of vendor relationships
– IT, cybersecurity, and privacy vendors and consultants
– Corporate customers (meaning an entity, as opposed to a natural person, that purchases any of our products or services)
– Companies related to MeriCal (e.g., parent companies and subsidiaries)
Retention PeriodDuration of our relationship with you plus 4 years.
Board Members: Permanently.
CategoryFinancial Information
ExamplesInformation contained in invoices billed to the Company and in records of payments made by the Company, or other financial account information. For Board Members, information related to your financial contributions to the Company (if any) and payments made to you by the Company (if any), which may include financial account information but not the type that would enable access to your financial accounts.
Disclosed To in Last 12 Months– Financial institutions
– Transaction support vendors (e.g., check guaranty, payment processors)
– Corporate customers (meaning an entity, as opposed to a natural person, that purchases any of our products or services)
– Companies related to MeriCal (e.g., parent companies and subsidiaries)
Retention PeriodDuration of our relationship with you plus 4 years.
Board Members: Board membership term plus 7 years.
CategoryPre-Contract Information
ExamplesInformation provided in a vendor’s proposal for services, information gathered as part of vendor evaluation and reference checks and other assessments of vendor qualifications to provide services to the Company, information in work product samples provided, and voluntary disclosures provided to Company.
Disclosed To in Last 12 Months– Talent acquisition management systems, and other vendors providing services for purposes of our human resources information system (HRIS) and management of vendor relationships
– Corporate customers (meaning an entity, as opposed to a natural person, that purchases any of our products or services)
– Companies related to MeriCal (e.g., parent companies and subsidiaries)
Retention PeriodDuration of our relationship with you plus 4 years.
CategoryFacility & Systems Access Information
ExamplesInformation identifying you, if you accessed our secure company facilities, systems, networks, computers, and equipment, and at what times, using keys, badges, fobs, login credentials, or other security access method.
Disclosed To in Last 12 Months– IT, cybersecurity, and privacy vendors and consultants
– Companies related to MeriCal (e.g., parent companies and subsidiaries)
Retention Period3 years
CategoryInferences
ExamplesFor job applicants, based on analysis of the personal information collected, we may develop inferences regarding job applicants’ predispositions, behavior, attitudes, intelligence, abilities, and aptitudes for purposes of recruiting and hiring assessments and decisions.
Disclosed To in Last 12 Months– Talent acquisition management systems, and other vendors providing services for purposes of our human resources information system (HRIS) and management of job applicant data and recruiting process
– Companies related to MeriCal (e.g., parent companies and subsidiaries)
Retention PeriodIf hired, this data will be retained for duration of employment plus 6 years. If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.

Of the above categories of Personal Information, the following are categories of Sensitive Personal Information the Company may collect from or about consumers or applicants:

  1. Personal Identifiers (social security number, driver’s license or state identification card number, passport number)
  2. Account Information (your Company account log-in, in combination with any required security or access code, password, or credentials allowing access to the account)
  3. Protected Classifications (racial or ethnic origin, religious or philosophical beliefs, or sexual orientation)

Personal information does not include:

  • Publicly available information from government records.
  • Information that a business has a reasonable basis to believe is lawfully made available to the general public by the consumer, independent contractor, or applicant, or from widely distributed media.
  • Information made available by a person to whom the consumer, independent contractor, or applicant has disclosed the information if the consumer, independent contractor, or applicant has not restricted the information to a specific audience.
  • Deidentified or aggregated information.

We may collect your personal information from the following sources:

  • You the consumer or job applicant, when you visit the website and voluntarily submit information through forms on the website or social media, when you visit any of our physical locations, when you purchase or inquire about any of our products or services, or when you apply for a position of employment
  • Our employees, contractors, vendors, suppliers, guests, visitors, other consumers, and customers based on your interactions with them (if any)
  • We utilize cookies to automatically collect information about our website visitors
  • Surveillance cameras at our physical locations
  • Credit and consumer reporting agencies
  • HR support vendors
  • Recruiters
  • Staffing agencies
  • Social media platforms
  • Company-issued computers, electronic devices, and vehicles
  • Company systems, networks, software applications, and databases you log into or use
  • Company systems, networks, software applications, and databases you log into or use in the course of applying for a position with the Company, interacting with our website, or otherwise interacting with us in any other capacity, including from vendors the Company engages to manage or host such systems, networks, applications or databases
  • Personal references and former employers (if you are a job applicant)

We may disclose your personal information to/with the following categories of service providers, contractors, or third parties:

  • Financial institutions
  • Lead providers
  • Product manufacturers/administrators
  • Government agencies
  • Promotional or other fulfillment vendors
  • Marketing support vendors and vendors that support managing or hosting the website
  • Transaction support vendors (e.g., check guaranty, payment processors)
  • Consumer reporting agencies or credit reporting agencies
  • Talent acquisition management systems, and other vendors providing services for purposes of our human resources information system (HRIS) and management of job applicant data, recruiting process, and vendor relationships
  • IT, cybersecurity, and privacy vendors and consultants
  • Corporate customers (meaning an entity, as opposed to a natural person, that purchases any of our products or services)
  • Companies related to MeriCal (e.g., parent companies and subsidiaries)

We may collect and disclose your personal information for any of the following business purposes:

  1. To fulfill or meet the purpose for which you provided the information.
  2. To process, complete, and maintain records on transactions.
  3. To maintain records of when customers decline a service or sale.
  4. To respond to consumer inquiries, including requests for information, customer support online, and phone calls.
  5. To comply with local, state, and federal law and regulations requiring businesses to maintain certain records (such as accident or safety records, and tax records/1099 forms).
  6. To engage the services of vendors, service providers, consultants, and independent contractors and compensate them for services.
  7. To evaluate, make, and communicate decisions regarding transactions with the entity you represent or work for, including decisions to enter into, renew, and/or terminate a contract.
  8. To grant you access to secure Company facilities, systems, networks, computers, and equipment, and maintain information on who accessed such facilities, systems, networks, computers, and equipment, and what they did therein or thereon.
  9. To engage in lawful monitoring of your activities and communications when you are on Company premises, or utilizing Company internet and WiFi connections, computers, networks, devices, software applications or systems.
  10. To implement, monitor, and manage electronic security measures on devices that are used to access Company networks and systems.
  11. To engage in corporate transactions requiring review of the relationships and contracts between the Company and the entity you represent or work for, such as for evaluating potential mergers and acquisitions of the Company.
  12. To provide services to corporate/entity customers or clients who may request certain pieces of information about a Company vendor, consultant or independent contractor (such as name and phone number) to permit the individual access or security clearance to their facility in advance of the individual being dispatched to provide services at, deliver products to, or otherwise in engage in business meetings or other activities at the facility of the corporate/entity customer or client.
  13. To maintain commercial insurance policies and coverages.
  14. To contact you by email, telephone calls, mail, SMS, or other equivalent forms of communication regarding updates or informative communications related to the functionalities, services, or other information you requested or asked the Company to provide to you.
  15. To improve user experience on our website, or on Company computers, networks, devices, software applications or systems.
  16. To understand the demographics of our website visitors.
  17. To detect security incidents.
  18. To debug, identify, and repair errors that impair existing intended functionality of our website and our systems.
  19. To protect against malicious or illegal activity and prosecute those responsible.
  20. To verify and respond to consumer requests under applicable consumer privacy laws.
  21. To prevent identity theft.
  22. JOB APPLICANT PURPOSES:
    a. To fulfill or meet the purpose for which you provided the information. For example, if you share your name and contact information to apply for a job with the Company, we will use that Personal Information in connection with your candidacy for employment.
    b. To comply with local, state, and federal law and regulations requiring employers to maintain certain records (such as immigration compliance records, accident or safety records, and tax records).
    c. To evaluate, make, and communicate decisions regarding your job application and candidacy for employment.
    d. To obtain and verify background checks, references, and employment history.
    e. To communicate with you regarding your candidacy for employment.
    f. To keep your application on file even if you did not get the job applied for, in case there is another position for which we want to consider you as a candidate even if you do not formally apply.
    g. To evaluate and improve our recruiting methods and strategies.
    h. To engage in corporate transactions requiring review or disclosure of job applicant records subject to non-disclosure agreements, such as for evaluating potential mergers and acquisitions of the Company.
    i. To evaluate, assess, and manage the Company’s business relationship with vendors, service providers, and contractors that provide services to the Company related to recruiting or processing of data from or about job applicants.
  23. BOARD MEMBER PURPOSES:
    a. To communicate with board members regarding board service, Company business, and financial contributions, payments, expense reimbursements, or other transactions.
    b. To facilitate board of directors meetings, functions, activities, communications, and initiatives.
    c. To evaluate, make, and communicate decisions regarding a board member.
    d. To conduct Company investigations involving a board member.
    e. To grant board members access to secure Company facilities, systems, networks, computers, and equipment, and maintain information on who accessed such facilities, systems, networks, computers, and equipment, and what they did therein or thereon.
    f. To implement, monitor, and manage electronic security measures on board member devices that are used to access Company networks and systems.
    g. To engage in corporate transactions requiring review of board member records, such as for evaluating potential mergers and acquisitions of the Company.
    h. To evaluate, assess, and manage the Company’s business relationship with vendors, service providers, and contractors that provide services to the Company.
    i. To detect security incidents involving potentially unauthorized access to and/or disclosure of Personal Information or other confidential information, including proprietary or trade secret information and third-party information that the Company receives under conditions of confidentiality or subject to privacy rights.

We do NOT and will not sell your personal information in exchange for monetary or other valuable consideration. We do not share your personal information for cross-context behavioral advertising.

We do not and will not use or disclose your sensitive personal information for purposes other than the following:

  1. To perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services.
  2. To detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted personal information.
  3. To resist malicious, deceptive, fraudulent, or illegal actions directed at the business and to prosecute those responsible for those actions.
  4. To ensure the physical safety of natural persons.
  5. For short-term, transient use.
  6. To perform services on behalf of the Company.
  7. To verify or maintain the quality or safety of a product, service or device that is owned, manufactured, manufactured for, or controlled by the Company, and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured for, or controlled by the Company.
  8. For purposes that do not involve inferring characteristics about the consumers, contractors, and applicants.

Retention of Personal Information

We will retain each category of personal information in accordance with our established data retention schedule as indicated above. Some of the retention periods in the retention schedule above are measured from a particular point in time that has not occurred yet, such as the end of employment or end of a relationship (whether business, contractual, or transactional) plus a certain number of years. Where no particular event is defined in the retention schedule as the point from which the retention period is measured, we will measure the retention period from either: (1) the date the record or data was collected, created, or last modified; (2) the date of the particular transaction to which the record or data pertains; or (3) another triggering event that is determined to be reasonable and appropriate based on the nature of the data and the legal/business needs for its continued use.

In deciding how long to retain each category of personal information that we collect, we consider many criteria, including, but not limited to: the business purposes for which the Personal Information was collected; relevant federal, state and local recordkeeping laws; applicable statutes of limitations for claims to which the information may be relevant; and legal preservation of evidence obligations.

We apply our data retention procedures on an annual basis to determine if the business purposes for collecting the personal information, and legal reasons for retaining the personal information, have both expired. If so, we will purge the information in a secure manner.

Third Party Vendors

We may use other companies and individuals to perform certain functions on our behalf. Examples include administering e-mail services and running special promotions. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. Subscribers or site visitors will never receive unsolicited e-mail messages from vendors working on our behalf.

Business Transfers

In the event we sell or transfer a particular portion of its business assets, information of consumers, contractors and applicants may be one of the business assets transferred as part of the transaction. If substantially all of our assets are acquired, information of consumers, contractors and applicants may be transferred as part of the acquisition.

Compliance with Law and Safety

We may disclose specific personal and/or sensitive personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect our employees or the public.

Use of Cookies and Other Tracking Technologies

Cookies are small files that a website may transfer to a user’s computer that reside there for either the duration of the browsing session (session cookies) or on a permanent, until deleted, basis (persistent cookies) that may be used to identify a user, a user’s machine, or a user’s behavior. We make use of cookies under the following circumstances and for the following reasons:

  • Provide you with services available through the website and to enable you to use some of its features
  • Authenticate users and prevent fraudulent use of user accounts
  • Identify if users have accepted the use of cookies on the website
  • Compile data about website traffic and how users use the website to offer a better website experience
  • Understand and save visitor preferences for future visits, such as remembering your login details or language preference, to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website

You may delete cookies from your web browser at any time or block cookies on your equipment, but this may affect the functioning of or even block the website. You can prevent saving of cookies (disable and delete them) by changing your browser settings accordingly at any time. It is possible that some functions will not be available on our website when use of cookies is deactivated. Check the settings of your browser. Below you can find some guidance:

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. We do not respond to DNT signals.

External Links

Our website contains links to other sites. We are not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the Privacy Policy of any site you visit via a link from our website.

Passwords

The personal data record created through your registration with our website can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties.

Children Under the Age of 16

We do not knowingly sell or share the personal information of consumers under 16 years of age.

How We Protect the Information that We Collect

The protection of the information that we collect about visitors to this website is of the utmost importance to us and we take every reasonable measure to ensure that protection, including:

  • We keep automatically collected data and voluntarily collected data separate at all times.
  • We use internal encryption on all data stores that house voluntarily captured data.
  • We use commercially reasonable tools and techniques to protect against unauthorized access to our systems.
  • We restrict access to private information to those who need such access in the course of their duties for us.

International Visitors

We do not target, market to, or offer our products or services to consumers outside of the United States. You agree not to submit your personally identifiable information through the website if you reside outside the United States. If we become aware that a person residing inside the European Economic Area, European Union, Great Britain, or Switzerland has submitted their personal information to us, we will delete it.

Rights Under the CCPA and CPRA

This section of the Privacy Policy applies only to California residents who are natural persons. If you are a California resident, you have the following rights pursuant to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

  1. Right to Know. The right to request, up to 2 times in a 12-month period, that we identify to you (1) the categories of personal information we have collected about you going back to January 1, 2022, unless doing so would be impossible or involve disproportionate effort, or unless you request a specific time period, (2) the categories of sources from which the personal information was collected, (3) the business or commercial purpose for collecting, selling, or sharing this information, (4) the categories of third parties with whom we share or have shared your personal information;
  2. Right to Access. The right to request, up to 2 times in a 12-month period, that we disclose to you, free of charge, the specific pieces of personal information we have collected about you going back to January 1, 2022, unless doing so would be impossible or involve disproportionate effort, or unless you request a specific time period;
  3. Right to Delete. The right to request, up to 2 times in a 12-month period, that we delete personal information that we collected from you, subject to certain exceptions;
  4. Right to Correct. The right to request that we correct inaccurate personal information (to the extent such an inaccuracy exists) that we maintain about you;
  5. The right to designate an authorized agent to submit one of the above requests on your behalf. See below for how you can designate an authorized agent;
  6. The right to not be discriminated or retaliated against for exercising any of the above rights, including an applicant’s right not to be retaliated against for exercising the above rights.

You can submit any of the above types of consumer requests through any of the 3 options below:

  1. Submit an online request on our website at privacy@merical.com
  2. Call our privacy toll-free line at 866-730-1797

How We Will Verify That it is Really You Submitting the Request

If you are a California resident, when you submit a Right to Know, Right to Access, Right to Delete, or Right to Correct request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will ask you to verify information that can be used to link your identity to particular records in our possession, which depends on the nature of your relationship and interaction with us.

Responding to Your Right to Know, Right to Access, Right to Delete, and Right to Correct Requests

Upon receiving a verifiable request from a California resident, we will confirm receipt of the request no later than 10 business days after receiving it. We endeavor to respond to a verifiable request within forty-five (45) calendar days of its receipt. If we require more time (up to an additional 45 calendar days, or 90 calendar days total from the date we receive your request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

For a request to correct inaccurate personal information, we will accept, review, and consider any documentation that you provide, and we may require that you provide documentation to rebut our own documentation that the personal information is accurate. You should make a good-faith effort to provide us with all necessary information at the time that you make the request to correct. We may deny a request to correct if we have a good-faith, reasonable, and documented belief that a request to correct is fraudulent or abusive. If we deny your request to correct, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

If You Have an Authorized Agent:

If you are a California resident, you can authorize someone else as an authorized agent who can submit a request on your behalf. To do so, you must either (a) execute a valid, verifiable, and notarized power of attorney or (b) provide other written, signed authorization that we can then verify. When we receive a request submitted on your behalf by an authorized agent who does not have a power of attorney, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your authorized agent. We may deny a request from an authorized agent if the agent does not provide your signed permission demonstrating that they have been authorized by you to act on your behalf.

Other California Privacy Rights

The California Civil Code permits California Residents with whom we have an established business relationship to request that we provide you with a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please send an email to privacy@merical.com or write to us at the address listed below. Please mention that you are making a “California Shine the Light” inquiry.

Consent to Terms and Conditions

By using this website, you consent to all terms and conditions expressed in this Privacy Policy.

Changes to Our Privacy Policy

As our services evolve and we perceive the need or desirability of using information collected in other ways, we may from time to time amend this Privacy Policy. We encourage you to check our website frequently to see the current Privacy Policy in effect and any changes that may have been made to them. If we make material changes to this Privacy Policy, we will post the revised Privacy Policy and the revised effective date on this website. Please check back here periodically or contact us at the address listed at the end of this Privacy Policy.

Consumers With Disabilities

This policy is in a form that is accessible to consumers with disabilities.

Questions About the Policy

This website is owned and operated by MeriCal, LLC. If you have any questions about this Privacy Policy, please contact us at privacy@merical.com or call 866-730-1797.

**This policy was last updated January 31, 2024.